FAQ — United Auto Recovery, Inc.

Question 1

Who is United Auto Recovery, Inc.?

Accepted Answer

United Auto Recovery, Inc. is a professional account resolution company. We work on behalf of creditors to help consumers resolve outstanding auto-related accounts in a respectful, compliant, and professional manner.

Question 2

Why am I being contacted by United Auto Recovery, Inc.?

Accepted Answer

You may have received communication from us because a creditor has placed your account with us for resolution. This means there is an outstanding balance associated with your account that we have been authorized to help resolve.

Question 3

How do I verify that this is a legitimate debt?

Accepted Answer

You have the right to request written verification of the debt. Upon receiving your written request within 30 days of our initial contact, we will provide you with verification of the debt or the name and address of the original creditor. Contact us to initiate this process.

Question 4

What are my rights as a consumer?

Accepted Answer

Under the Fair Debt Collection Practices Act (FDCPA), you have the right to request verification of the debt, dispute the debt, request that we stop contacting you, and be treated with respect and fairness. We are fully committed to complying with all applicable federal and state laws.

Question 5

How can I make a payment?

Accepted Answer

You can make a secure payment online through our payment portal, or contact our office directly during business hours to discuss payment options. We accept multiple payment methods and can work with you on a payment arrangement if needed.

Question 6

Can I set up a payment plan?

Accepted Answer

Yes. We understand that financial situations vary, and we are committed to finding a solution that works for you. Contact our team to discuss a structured payment arrangement that fits your budget.

Question 7

What if I believe there is an error on my account?

Accepted Answer

If you believe the debt is not yours or that the amount is incorrect, you have the right to dispute it. Contact us in writing within 30 days of our initial notice and we will investigate the matter and provide you with the appropriate documentation.

Question 8

Will resolving this account affect my credit?

Accepted Answer

We recommend consulting with a credit counselor or financial advisor for personalized guidance. Resolving outstanding accounts is generally a positive step toward improving your financial standing.

Question 9

How do I stop receiving calls?

Accepted Answer

You may request in writing that we cease communication with you. Upon receipt of such a request, we will only contact you to confirm that we are ceasing communication or to notify you of specific legal actions, as permitted by law.

Question 10

How can I reach your office?

Accepted Answer

You can contact us through the Contact Us page on this website, or reach us by phone during our business hours: Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.

Frequently Asked Questions

Still Have Questions?